LEGAL

Privacy Policy

Last updated: August 11, 2026

Ansivo LLC ("Ansivo," "we," "us") provides an AI phone answering service for businesses. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website at ansivoai.com and to the answering service we provide to client businesses.

Information We Collect

Ansivo LLC collects business contact information including mobile phone numbers from clients who sign a service agreement. This typically includes the business name, the owner or authorized contact's name, business address, email address, and one or more mobile phone numbers designated to receive notifications.

We also collect information generated by the service itself, including call records, call transcripts and recordings, and the details a caller provides during a call — such as their name, callback number, service address, and the type of job they are calling about.

Our website collects only what you choose to submit, such as an email address or phone number entered when you request a demo or an audit.

How We Use Mobile Phone Numbers

Mobile numbers are used solely to deliver lead notifications and service messages related to the client's account. We do not use them for marketing campaigns, promotional blasts, or any purpose unrelated to the service the client has signed up for.

Mobile numbers and SMS consent are not shared with third parties or affiliates for their own marketing. We share this information only with the telecommunications vendors that transmit messages on our behalf, and only to the extent required to deliver those messages.

SMS Notifications

Clients consent to receive SMS notifications at the mobile number they provide when they sign a service agreement. These messages are transactional: they deliver captured leads, flagged emergencies, and account or service notices.

• Message frequency varies based on the client's call volume, typically 5 to 30 messages per month.
• Message and data rates may apply.
• Recipients may reply STOP at any time to opt out of further messages, and HELP for assistance.

Replying STOP ends SMS notifications to that number. Because lead notifications are a core part of the service, opting out means the client will need to retrieve leads another way; contact us and we will make other arrangements.

Caller Information

Caller information captured by the AI system belongs to the client business and is never sold or shared. We process it on the client's behalf so that it can be delivered to them and stored in their account. We do not sell caller data, rent it, or make it available to third parties for marketing.

Service Providers

We use third-party vendors to operate the service — for example, telephony and messaging carriers, speech and language processing providers, calendar integrations, and hosting providers. These vendors receive only the information necessary to perform their function and are not permitted to use it for their own marketing purposes.

We may also disclose information when required by law, subpoena, or other legal process, or where necessary to protect the rights, safety, or property of Ansivo, our clients, or others.

Data Retention and Security

We retain call records, transcripts, and lead data for as long as the client's account is active, and afterward only as long as needed for legitimate business or legal purposes. We use commercially reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

Clients may request access to, correction of, or deletion of the business contact information we hold, and may change or remove the mobile numbers designated for notifications at any time. Callers who wish to have their information removed should contact the business they called; if the request reaches us directly, we will forward it to that client.

Children's Privacy

Our service is intended for businesses. We do not knowingly collect information from anyone under 13.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "last updated" date above. Material changes affecting clients will be communicated directly.

Contact

Questions about this policy or about the information we hold can be sent to blaise@ansivoai.com.